Here’s how to make sure you can keep watching SBS – or find our channels if you’ve lost them

Source: SBS.com.au

Retune Information

• SBS and other digital TV channels around the country are being moved to new frequencies as the final step in the move to digital-only TV. These changes will occur progressively in most areas of Australia between now and the end of December 2014.
• There are different public retune dates for different areas and information can be found by visiting the Australian Government’s retune website and typing your address details into the “get retune information for your place” section.
• What do I need to do? – If you are in an area where SBS or other channels are changing frequency, you will need to do a retune if you find you are missing TV channels after your retune date.
• When do I retune? – You will need to retune your digital TV or receivers on or after your public retune date.
• How do I retune? – Consult your user manual or for general instructions click here.
• Missed your retune date? – If you are away during your retune date, don’t worry. You can retune your digital equipment when you return home.
• Apartment and other shared antenna systems – If you receive TV in a building with a shared antenna like a hospital, motel, office or apartment block you should check with your building manager or body corporate for more information if you are having problems retuning.

If you own or manage a building with a Master Antenna TV system, click here for information.

How to do the Retune

The instructions below are for general retuning. Menu descriptions and labels may vary depending on your equipment.

Auto Tuning

Menu or Home button on remote control

Press OK

Settings or Setup

Press OK

Digital Setup

Press OK

Auto scan or Auto retune will appear,

Press OK

It will take few seconds to do the rescan. This will search for the channel and restore it in your Digital TV or receiver.

Press Exit

For detailed retuning instructions, see your equipment manual. For more assistance or information regarding retune, please contact the Digital Ready Information line on 1800 20 10 13, from 8am to midnight (AEDST), 7 days or visit the Australian Government’s retune website.

Information for owners or managers of Multi Dwelling Units (MDUs)

If you own or manage a multiple dwelling units (MDU) then you may need to have your distribution system and in some cases, possibly your antenna checked to ensure it can accommodate the frequency changes.

Contact your installer or system maintainer to determine if your system will require adjustment or possibly an upgrade. If you choose not to do anything then viewers in the MDU may lose some (or all) of their free to air channels on the retune date.

If you watch TV from the main site in Perth, both old and new frequencies of channels that are changing (including SBS) will transmitted for 1 month before the retune date and If you are watching TV from the main sites in Sydney, Melbourne, Brisbane or the Gold Coast then both old and new frequencies of the channels that are changing (including SBS) will be transmitted for 3 months before the retune date so that people have time to have their systems checked and adjusted if necessary before the retune.

For all other areas, we recommend you have your distribution system and antenna checked in the lead up to the public retune date, so you can arrange for any adjustments or upgrades (if required) to occur at the appropriate time.

We suggest you discuss your options as soon as possible to ensure the availability of an installer as there may be increased demand in some areas for installers to check shared systems in the lead up to the retune.

After the frequency changes, the spectrum previously used for UHF television channels 52 to 69 may be used for other purposes. You should discuss with your installer and system maintainer anything you may need to do in order to avoid any interference and other potential problems.